Cover Solutions LLC · Tax ID 445837435 · Georgia
About Cover
Quick answerCover Solutions LLC is the agent of JSC Unison Insurance Company for selling Georgia's Decree 602-compliant compulsory tourist insurance online. The policy you buy on cover.ge is a Unison-underwritten contract; Cover issues it and handles checkout, Unison handles claims, payouts, and the 24/7 medical hotline.
Who runs cover.ge
Cover Solutions LLC is a Georgian limited liability company registered in Tbilisi (tax ID 445837435). It operates the cover.ge storefront, the checkout flow, the policy PDF rendering, and customer support in English, Russian, and Georgian.
Cover does not underwrite insurance contracts and does not pay claims. Its function in the value chain is exclusively distribution: take the traveller's details, charge the premium, issue the Unison-underwritten policy as a bilingual PDF with a digital border card, and answer pre-sale and post-issuance support questions.
Who underwrites the policy
Every policy sold on cover.ge is underwritten by JSC "Unison Insurance Company" (tax ID 404393152), a Georgian insurer regulated by the Insurance State Supervision Service of Georgia (ISSSG). Unison's legal name, tax ID, hotline, and licence reference appear on every Cover-issued PDF.
Unison's public contacts:
- Website: www.unison.ge
- 24/7 multilingual medical assistance hotline: +995 32 2 991 991
- Complaints / claims escalation: complaints@unison.ge
Who handles what
The agency model means responsibility splits cleanly between two entities. If you have a medical incident in Georgia, you call Unison, not Cover.
| Function | Handled by |
|---|---|
| Quote and price calculation | Cover |
| Card payment processing | Cover (Flitt / BOG) |
| Policy issuance, PDF, digital border card | Cover |
| Pre-sale and post-issuance customer support | Cover |
| 24/7 medical assistance hotline | Unison |
| Hospital admissions and direct billing | Unison |
| Claims adjudication | Unison |
| Payouts to hospitals or travellers | Unison |
| Medical evacuation and repatriation | Unison |
| Regulatory supervision (insurance side) | ISSSG |
Regulatory perimeter
The insurance contract is supervised by ISSSG through Unison's principal licence. Cover Solutions LLC's agent relationship with Unison has been formally notified to ISSSG.
Personal data handling is subject to Georgia's Law on Personal Data Protection. The data-protection regulator is the Personal Data Protection Service (PDPS). The full processing notice is in the Privacy Policy.
Why Cover, and what Cover is not
Cover sells exactly one product: the Unison Decree 602-compliant compulsory tourist policy (30,000 GEL aggregate cover, fixed by the regulation). There are no premium or basic tiers, no adventure-sports add-on, no comprehensive-travel variant.
Practical consequences:
- Cover is the right choice when the goal is border-entry compliance with Decree 602: denominated in GEL at the regulatory minimum, bilingual PDF English + Georgian, recognised by the Ministry of Internal Affairs at every land and air border.
- Cover is not a multi-country travel insurer. Coverage applies inside Georgia only. Trips that include significant time in other countries should be paired with a separate destination or Schengen policy.
- Cover is not a comprehensive travel-cancellation product. Trip cancellation, lost luggage, missed connections, and flight delays are not within the Decree 602 product's scope.
- Pre-existing medical conditions are excluded under Decree 602 compulsory cover. Travellers with ongoing treatment for a known condition should arrange separate insurance before they travel.
Legal documents
- Policy summary (plain English) - the coverage table, exclusions, and claim procedure for the Unison-underwritten policy.
- Terms of Use for the cover.ge service.
- Privacy Policy - what we collect, why, retention, and your rights.
Contact
- Cover support (pre-sale and post-issuance): info@cover.ge
- Cover Telegram bot: @cover_ge_bot
- Unison medical hotline (during a covered incident): +995 32 2 991 991
- Unison complaints / claims: complaints@unison.ge